Candle Care + Q & A

Your candle will burn better and last longer if you take these extra steps:

Keep candle away from things that catch fire, children and pets. During the first burn, ensure the candle wax melts to the edges. This will ensure an even burn throughout your candle's life. Trim wick to 1/4" before each light. Do not burn candle longer than 4 hours at a time. Discontinue use when only 1/4" wax remains. Please reuse, repurpose or recycle our candle jars.

WHY SOY WAX?

- Soy wax is a natural, vegan, non-toxic eco-friendly, biodegradable vegetable wax made from the soil of soy beans. It provides a clean burn and cleans up easily with just soap and water. Soy wax has longer burning life and holds onto scents very well.

WHAT IS THE DIFFERENCE BETWEEN WOOD WICKS & COTTON WICKS?

- Crackling wooden wicks are 100% natural, eco-friendly and clean-burning. They are sourced from FSC certified wood & manufactured in the US. Wooden wicks are sustainable - They create a crackling sound, similar to a fireplace. Cotton wicks are much more common than wood wicks. They are the ubiquitous braided cotton dipped in wax. Each wick has unique benefits and drawbacks that make the choice a very personal one. It's simply a matter of comparing the two and see which one works best for you.  

CANDLE Q + A

WHY IS THE TOP OF MY CANDLE ROUGH/BUMPY AFTER I BURN MY CANDLE?

- The rough, bumpy tops after burning a soy wax candles are caused when the hot wax in the melt pool cools and solidifies at an inconsistent rate. This is a completely natural feature of 100% soy wax. This will not affect the performance of your candle.

WHY IS MY CANDLE TUNNELING?

- Tunneling is when the wick burns straight down the center of a candle without creating a full melt pool within 2 hours of being lit. It is important that your candle's first burn is 2-4 hours OR until it reaches a full melt pool before you blow your candle out. Doing this will ensure an even burn and overall increase  candle life. The first burn creates a wax memory; your candle will remember to burn evenly each time you light it which is why the first burn is so important.

WHY WONT MY WOOD WICK STAY LIT?

- During your first light, we recommend tilting your candle and lighting the edge of the wick so the flame travels from edge to edge. You may need to hold the flame to the wick for several seconds as the melted wax is fuel to your flame. Wood wicks are tricky to work with sometimes, but once they get going, the aura and sound they give is alluring.

WHY IS THERE A LOT OF SMOKE WHEN I LIGHT MY CANDLE?

- Make sure your wick is always trimmed to 1/4" before you re-light your candle! Before you re-light your candle, cut or gently pinch the burnt tips of your wick. Remember to TRIM TRIM TRIM that wick!

Any specific questions you want to ask us? Shoot us an email scentcandleco@gmail.com

Shipping & Return Policy

WHERE DO YOU SHIP?

At this time, shipping is available in the U.S.

WHAT IS YOUR SHIPPING POLICY?

Though we aim to get your items to you as soon as possible, please allow 3-5 business days for processing. Processing time is the amount of time it takes to package and send out your order. This does not include shipping time. *During the Holidays, this timeframe can be extended by 2-4 business days.

Once shipped, delivery time within the U.S is 3-5 days. You will receive a tracking number as soon as your order ships.

Free shipping on all orders over $75 pre-tax within the U.S. Automatically applies at checkout!

All orders are shipped via USPS Priority mail or in rare cases, UPS Ground.

WHERE WILL MY ITEMS FULFILL FROM?

All orders are fulfilled in our candle studio. Expect to receive tracking information per shipment (shipping confirmation email with a tracking #). 

*If for any reason you need to change or fix your shipping address, please contact us AS SOON AS POSSIBLE. As we strive to fulfill orders as quickly as possible, changes cannot always be made.

WHAT IS YOUR RETURN POLICY?

All sales are final. We do not offer refunds/exchanges. We are not responsible for any lost or stolen packages. In the event your item is damaged in route or defective, please email us photos at info@scentcandleco.com within 5 business days  and we will do our best to make it right. 

Your business is appreciated.

Contact Us

For questions and/or business inquires, please email us at info@scentcandleco.com

We are a home fragrance brand inspired by the carribean islands.

SCENT is a collection of natural home fragrance products inspired by the islands of the Carribean, Founded in 2022 by an islander woman, Nadisha.

After moving to America I was inspired to create a line of candles that would remind me of growing up on the Islands.

Each product is hand crafted in small batches in New York. SCENT is dedicated to sharing the beuty of the carribean with the rest of the world!

We believe that the power of fragrance has the ability to transport us to anywhere in the world and we are commitedto bringing the beauty of the carribean culture into the homes of our customers.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.  If you do not agree to all the terms and conditions of these Terms, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of the Service or access to the website following the posting of any changes constitutes acceptance of those changes.

1. Our Services

a. Products. All features, content, availability, specifications, products and prices of products described or depicted within the Services are subject to change at any time without notice. Certain products may have limited quantities and are subject to return or exchange only according to our Returns & Exchanges Policy. The inclusion of any products at a particular time does not imply or warrant that these products will be available at any time. b.Accuracy of Content. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products and ensure that information is complete, accurate and up-to-date. Despite our efforts, the information provided within the Services may occasionally be inaccurate, incomplete or out-of-date. We have made every effort to display as accurately as possible the color of the products. 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Opting out may prevent you from receiving email messages regarding updates, improvements, or offers.d.Shipping. When a product order is placed, it will be shipped to the address designated by you, as long as such shipping address is compliant with the shipping restrictions contained on the Services. e.Confirmation, Cancellation and Coupons. While it is our practice to confirm online orders via email, the receipt of an email order confirmation does not constitute our acceptance of an order nor our confirmation of an offer to sell a product or service. We reserve the right, without prior notice and at any time: (a) to limit the order quantity on any product and/or to refuse fulfillment of any order or to any customer; (b) to discontinue any product or service; (c) to bar any user from making or completing a transaction; and (d) to limit or impose conditions on the honoring of any coupon, coupon code, promotional code, or other similar promotion.  We also may require additional information and/or verification of information prior to the acceptance and/or shipment of any order.  Partial shipment or partial cancellation of orders may occur.f.Services Rulesi. 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The Services contain confidential and trade secret information owned or licensed by Scent Candle Co, and you agree to take reasonable steps at all times to protect and maintain the confidentiality of such information. iii. By registering for an Account and/or placing an order, you represent that the Products ordered will be used only in a lawful manner and as intended by such manufacturer.iv. We may, without prior notice, change the Services; stop providing the Services or features of the Services, to you or to Users generally; or create usage limits for the Services. We may permanently or temporarily terminate or suspend your access to the Services without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms, or for no reason. Upon termination for any reason or no reason, you continue to be bound by these Terms.

All of our products are carefully inspected before they are shipped. Our return policy is 14 days. Unfortunately, we can’t offer you a refund after 14 days of original purchase date. Note: The purchase of an E-Gift Card is final sale and will not be eligible for a refund and/or return.

To be eligible for a return, your item must be in its original packaging, unopened, unused and in the same condition that you received it.

To return your item, you should email info@scentcandleco.com to initiate process.

You will be liable for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you. We will also advise you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.

We reserve the right to reject any returns that do not comply with the conditions stated above. Please contact us if you have any questions or problems.



Orders that return to our facilities as being undeliverable as addressed by the carriers will be subject to an automatic refund (less shipping) issued back to the original form of payment within 7 business days of its return.